Responsible for the Pocket Genes account, access, education, organization, and community layers it operates.
Trust Center
Pocket Genes Trust Center
Pocket Genes is designed to make genetic information easier to access, understand, and navigate while keeping privacy, security, and user control at the center of the experience.
Use this address for Pocket Genes support, trust, accessibility, and incident reporting.
Selected organizations can publish curated posts, events, and resources that help users move from result to understanding to action.
Trusted Organizations Hub
We review organizations before giving them a trusted place in the ecosystem.
Pocket Genes is not only file storage. As genetic testing becomes more common, people need more than a PDF: they need context, support, and trustworthy next steps. Selected organizations can help fill that gap by sharing useful posts, events, resources, and education updates with the broader Pocket Genes community.
Clear public identity
We look for an accountable organization, a real mission, and a clear way for members to understand who is publishing.
Relevant community value
Priority goes to organizations that help people move from a genetic result into understanding, useful resources, events, and a clearer next step.
Curated content standards
Posts should be useful, reviewed before publishing, and appropriate for a community that includes patients, families, caregivers, and people newly trying to understand results.
Safety and trust fit
Organizations must respect privacy boundaries, avoid medical pressure, and keep promotional content clearly separated from education, support, and patient-engagement material.
Pages
Privacy, safety, and data use in Pocket Genes.
Read the privacy, security, community safety, data retention, accessibility, and intended-use pages for Pocket Genes.
Privacy by design
Pocket Genes limits the personal information it processes to what is needed to operate the platform, support users, and provide specific integrations.
Reports stay connected to their source
Pocket Genes provides a simpler mobile experience for accessing genetic reports delivered by participating providers while preserving the relationship with the original report and its source.
Controlled access
Account, integration, and private platform functionality are protected through authentication and access controls.
User choice
Community participation and intentional sharing are separate from private report access.
Clear responsibilities
Pocket Genes distinguishes between information originating from a report provider, educational information provided by the platform, and content published by users or organizations.
Trusted infrastructure
Pocket Genes uses established infrastructure and service providers, including Amazon Web Services and Google Firebase, to operate different parts of the platform.
FAQ
Frequently asked questions
Find answers about the data Pocket Genes uses, report access, integrations, privacy, and your rights.
What data does Pocket Genes use?
Depending on the feature, Pocket Genes may use basic data, such as name, surname, email, and phone, plus what is needed to create your account and provide support. It does not produce or manipulate genetic reports and does not store sensitive user information in its databases; it is only a secure communication channel between the provider and the final user, both doctors and patients.
How do I access a report?
The report remains linked to the provider that issued it. Pocket Genes gives authorized people mobile access. To access it, download the app and go to the Reports tab, where you will find access to all your associated reports.
How does an integration begin?
A provider or organization may provide limited contact information to start an invitation, report-access, informed-consent upload, or resource workflow for an intended person.
What external services does Pocket Genes use to operate?
Pocket Genes uses established providers such as Amazon Web Services and Google Firebase for authentication, infrastructure, communications, and platform operation. The public provider detail is in Subprocessor List, with security context in Security Overview.
How can I exercise my data rights?
You can request access, correction, deletion, preference changes, or account closure through support@goldencrowvs.com. The broader privacy framework is in Privacy Policy, and retention or deletion timing is in Data-Retention and Deletion Policy.
Who is responsible for Pocket Genes
- Legal operator/controller
- Golden Crow Venture Studio
- Country
- Argentina
- Product name
- Pocket Genes
- Contact
- support@goldencrowvs.com
Privacy and rights
PublishedPrivacy Policy
Explains what personal information Pocket Genes processes, why we need it, how it is protected, when it may be shared, and the choices available to users.
Open pagePublishedSubprocessor ListLists third parties that may process account, authentication, infrastructure, operational, scheduling, or limited application data for Pocket Genes.
Open pagePublishedData-Retention and Deletion PolicyExplains how long Pocket Genes retains account information, temporary integration data, platform decision records, community content, operational logs, backups, and what happens when information is deleted.
Open pageProduct terms
Community
PublishedCommunity Terms
Sets the rules for RareFriends by Pocket Genes, including identity choices, visibility, respectful participation, medical-discussion boundaries, and content rights.
Open pagePublishedCommunity Safety PolicyDetails moderation, reporting, blocking, escalation, abuse prevention, sensitive disclosures, crisis boundaries, and organization safety review for RareFriends.
Open pagePublishedTrusted Organization StandardsExplains how Pocket Genes reviews organizations, labels content, handles promotion, investigates complaints, and limits endorsement.
Open pageSecurity
PublishedSecurity Overview
Summarizes the security controls Pocket Genes is designed around, including authentication, authorization, report-access protection, infrastructure, logging, vendors, and incident response.
Open pagePublishedData-Flow DiagramSeparates informed-consent handling before a study, genetic-report access after a study, and optional education or community features.
Open pagePublishedIncident-Reporting ContactExplains how to report privacy, account, safety, accessibility, and security concerns, including a vulnerability-disclosure path.
Open pageAccessibility
Science
PublishedScientific Methodology
Explains how Pocket Genes separates provider findings, educational content, source review, update cadence, correction handling, third-party content, and clinical interpretation boundaries.
Open pagePublishedRegulatory and Intended-Use StatementStates what Pocket Genes is intended to do, who it is for, where it is used, and the product scope.
Open pageDirect contacts
Contact Pocket Genes about privacy, security, or accessibility.
One inbox routes trust requests to the right review path.
Privacy
Data access, deletion, and account questions.
Security
Incident reports and sensitive platform concerns.
Accessibility
Accessible-use questions, assistive access, and content support.
I want to be a trusted organization
Coordinate a trusted organization review.
If your organization supports genetics, rare disease, patient advocacy, education, or care navigation, schedule a meeting with us. We will review fit, publishing standards, and how curated posts or events can appear inside Pocket Genes.