Personal genomic report organization, education, and controlled community participation.
Trust Center
Pocket Genes Trust Center
Pocket Genes keeps privacy, security, community safety, scientific methodology, intended use, trusted organizations, data retention, subprocessors, accessibility, and incident reporting in one place for a world where more people receive genetic results and need trustworthy next steps.
Use this address for Pocket Genes support, trust, accessibility, and incident reporting.
Selected organizations can publish curated posts, events, and resources that help users move from result to understanding to action.
Trusted Organizations Hub
We review organizations before giving them a trusted place in the ecosystem.
Pocket Genes is not only a document library. As genetic testing becomes more common, people need more than a PDF: they need context, support, and trustworthy next steps. Selected organizations can help fill that gap by sharing useful posts, events, resources, and education updates with the broader Pocket Genes community.
Clear public identity
We look for an accountable organization, a real mission, and a clear way for members to understand who is publishing.
Relevant community value
Priority goes to organizations that help people move from a genetic result into understanding, useful resources, events, and a clearer next step.
Curated content standards
Posts should be useful, reviewed before publishing, and appropriate for a community that includes patients, families, caregivers, and people newly trying to understand results.
Safety and trust fit
Organizations must respect privacy boundaries, avoid medical pressure, and keep promotional content clearly separated from education, support, and patient-engagement material.
Documents
Privacy, safety, and data documents.
Read the privacy, security, community safety, data retention, accessibility, and intended-use pages for Pocket Genes.
Privacy and rights
PublishedPrivacy Policy
Explains what information Pocket Genes collects, why it is collected, and how users control sensitive genetic and health-adjacent data.
PublishedSubprocessor ListLists third parties that may process account, hosting, analytics, storage, support, or communication data for Pocket Genes.
PublishedData-Retention and Deletion PolicyExplains how long Pocket Genes keeps account data, reports, parsed fields, community content, logs, and backups.
Product terms
Community
PublishedCommunity Terms
Sets the rules for RareFriends by Pocket Genes, including identity choices, respectful participation, and limits on medical advice.
PublishedCommunity Safety PolicyDetails moderation, reporting, escalation, abuse prevention, and crisis handling for RareFriends by Pocket Genes.
Security
PublishedSecurity Overview
Summarizes the security controls Pocket Genes is designed around.
PublishedData-Flow DiagramShows how a report becomes a private Pocket Genes experience and what can optionally move into community sharing.
Active contact pageIncident-Reporting ContactProvides a direct channel for security, privacy, and community safety reports.
Accessibility
Science
Direct contacts
Contact Pocket Genes about privacy, security, or accessibility.
One inbox routes trust requests to the right review path.
Privacy
Data access, deletion, and account questions.
Security
Incident reports and sensitive platform concerns.
Accessibility
Usability barriers, assistive access, and content issues.
I want to be a trusted organization
Coordinate a trusted organization review.
If your organization supports genetics, rare disease, patient advocacy, education, or care navigation, schedule a meeting with us. We will review fit, publishing standards, and how curated posts or events can appear inside Pocket Genes.